Technical Account Manager
Come join us!
Job description
As an Account Manager at Cubeia, you will play a key role in ensuring our customers’ growth journey within the iGaming sector. You will lead the onboarding process, build long-term relationships, and lay the foundation for successful collaborations both today and in the future as the role develops into a Key Account Manager position (KAM).
As a central link between our customers and internal teams, you will hold a position with direct impact on customer satisfaction, innovation, and Cubeia’s continued expansion. Here, you will combine technical advisory work with strong business acumen, ensuring that our customers not only meet their goals but surpass them.
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Key Responsibilities
Customer onboarding
- Plan, lead, and take ownership of the entire onboarding process for new customers.
- Conduct introductory meetings, product/service demonstrations, and training sessions.
- Ensure correct installation and integration of customer systems.
- Coordinate with internal teams (support, development, project management) to meet customer needs.
Ongoing Account Management
- Serve as the main point of contact for all customer inquiries and escalations.
- Proactively identify and resolve issues before they impact the customer experience.
- Hold regular follow-up meetings and business reviews.
- Analyze customer usage and provide recommendations for optimization.
- Identify and drive opportunities for upselling and expanding partnerships.
Relationship Building & Strategic Support
- Understand customers’ business goals and tailor solutions accordingly.
- Gather and relay customer feedback to the product and development teams.
- Contribute to continuous improvements in onboarding and customer success processes.
Qualifications & Skills
- At least 2 years of experience within the iGaming sector.
- Proven experience in account management, technical support, or project management.
- Strong technical understanding and ability to quickly learn new systems.
- Excellent communication and presentation skills.
- Ability to build long-term relationships and establish trust.
- Self-driven, structured, and solution-oriented.
- Fluent in Swedish and English, both spoken and written (additional languages are a plus).
Personal attributes
- Customer-focused with exceptional service skills.
- Proactive and confident in taking initiative.
- Attentive to customer needs and strategic goals.
- Able to effectively manage multiple customers, projects, and deadlines.
Role Objectives
- Ensure every Cubeia customer receives a fast and smooth onboarding experience.
- Maintain high customer satisfaction and loyalty.
- Contribute to growth through upselling and strong customer retention.
Remuneration & Benefits
- Hybrid work in our office in Slussen (3 days per week on site)
- 30 days of vacation
- Paid mobile phone
- Paid gym membership, free of choice
- Computer equipment and tools are chosen fairly freely
- Tentative bonus program for 2025
- Education/conferences by demand
By joining Cubeia as an AM, you will not only ensure our clients’ success but also play a vital role in driving Cubeia’s continued growth in the iGaming industry. If you thrive in a dynamic, fast-paced environment and enjoy taking ownership of client relationships, we want to hear from you. Applications are accepted in Swedish or English.
Industry
Technology, Information and Internet
Employment Type
Full-time
Come join us!
We are looking forward to hearing from you!