Account Manager
Come join us!
Job description
As an Account Manager at Cubeia, you will play a pivotal role in ensuring seamless onboarding and ongoing success for our clients in the iGaming sector. Acting as the central point of contact, you will take full ownership of client relationships, proactively addressing challenges, and coordinating internal efforts to deliver exceptional service. This role requires a strong strategic mindset, the ability to juggle multiple priorities, and a hands-on approach to problem-solving.
Or contiune reading.
Key Responsibilities
Client Ownership & Relationship Management
- Serve as the primary liaison for key accounts, taking ownership of client relationships and ensuring a high level of customer satisfaction.
- Build and maintain strong, long-term relationships with iGaming operators aka Cubeias customers, fostering trust and driving client retention.
- Proactively identify opportunities for growth and innovation within client accounts, ensuring their business goals align with Cubeia’s solutions.
Onboarding & Strategic Guidance
- Lead and oversee the onboarding process, ensuring new clients have a smooth and structured introduction to Cubeia’s products and services.
- Provide strategic guidance tailored to each client’s needs, offering expert recommendations on how to maximize the value of Cubeia’s solutions.
- Act as a trusted advisor, helping clients navigate the rapidly evolving iGaming landscape with insight-driven solutions.
Internal Coordination & Problem-Solving
- Act as the “spider in the web,” coordinating across product development, marketing, and technical support teams to ensure seamless service delivery.
- Own and drive resolutions for any challenges that arise, ensuring swift and effective problem-solving to maintain client satisfaction.
- Maintain a structured, hands-on approach to managing multiple client accounts, ensuring that all operational aspects run efficiently.
Qualifications & Skills
Core Competencies
- Proactive Ownership: A self-driven professional with the ability to take full responsibility for client success and internal coordination.
- Communication Excellence: Strong verbal and written communication skills in English and Swedish are required, with the ability to engage and influence stakeholders at all levels.
- Customer-Centric Mindset: Proven experience in delivering tailored, customer-focused solutions and managing high-value accounts.
- Technical Acumen: Comfortable working with data, CRM systems, and campaign management tools to analyze client needs and performance metrics.
- Problem-Solving Skills: A hands-on approach to identifying and resolving client issues efficiently and effectively.
Experience
- Minimum 3 years of proven experience in B2B account management, preferably within the iGaming industry.
- Demonstrated success in handling high-value clients, driving business growth, and coordinating cross-functional teams.
- Strong commercial awareness with an understanding of business development within the iGaming sector.
Remuneration & Benefits
- Hybrid work in our office in Slussen (3 days per week on site)
- 30 days of vacation
- Paid mobile phone
- Paid gym membership, free of choice
- Computer equipment and tools are chosen fairly freely
- Tentative bonus program for 2025
- Education/conferences by demand
By joining Cubeia as an AM, you will not only ensure our clients’ success but also play a vital role in driving Cubeia’s continued growth in the iGaming industry. If you thrive in a dynamic, fast-paced environment and enjoy taking ownership of client relationships, we want to hear from you. Applications are accepted in Swedish or English.
Industry
Technology, Information and Internet
Employment Type
Full-time
Come join us!
We are looking forward to hearing from you!